If you received a damaged or faulty item, we will replace the item at no additional cost. Please contact us within 24 hours after receiving your package.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
We can only offer you replacements at no additional cost if it falls under below criteria:
- Items are faulty – damaged/broken or soiled upon arrival.
- Parcels that is lost in transit.
Note: Samutsari.ph will not be held liable to any lost or misroute package.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.
STRICTLY NO CANCELLATIONS OF ORDER WHILE ON TRANSIT
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.